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STRAPS
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STRAPS
Printed PET Straps
Coloured PET Straps
Machine Grade PET Straps
Hand Grade PET Straps
Cotton Baling Straps
Jumbo PET Strap Rolls
STRETCH FILMS
Printed Stretch Films
Coloured Stretch Films
Machine Grade Stretch Films
Hand Grade Stretch Films
Jumbo Stretch Film Rolls
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packaging
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Why Choose Us
Why Choose Us
Global Packaging
End-to-end Support
Customized Solutions
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Your Name
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Company Name
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Your Email
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Contact No
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Issue Title
*
Type of Issue
Product quality
Product delivery
Product pricing
Product selection
Customer service
Website usability
Account management
For product quality issue, select product/s
*
Adhesive Tapes
Strapping Rolls
Packaging Machines/Tools
In adhesive tapes, what is the quality issue?
Poor adhesion
Tearing
Stretching
Unwinding difficulties
Pigmentation /yellowing
Dust accumulation
Difficult to remove
Leaves residue
Not strong enough
Incorrect size or dimensions
Wrong color
Damaged packaging
Other
If other, please specify
In strapping rolls, what is the quality issue?
Tearing
Stretching
Unwinding difficulties
Rusting
Difficult to tighten
Difficult to cut
Not strong enough
Incorrect size or dimensions
Wrong color
Damaged packaging
Other
If other, please specify
In packaging machines and tools, what is the quality issue?
Difficult to use
Not reliable
Not accurate
Noisy
Vibrates excessively
Leaks or drips
Produces faulty packages
Requires frequent maintenance
Difficult to repair
Expensive to repair
Incorrect size or dimensions
Damaged packaging
Other
If other, please specify
For delivery issue, please select from options
Shipping Delay
Incorrect Address
Incorrect Freighter/Transport
Lost or damaged package
Transport is not responding
Did not receive LR/docket
Rude Behaviour of Transport/Freighter
False commitment by transport
Require change of shipping terms
Goods not delivered as per shipping terms
For product pricing, what is the issue?
*
Price is too high
Price is not justified by the quality of the product
Price is not transparent
Price is inconsistent
Price has increased unexpectedly
Price is discriminatory
Pricing strategy is not clear
Pricing strategy is not well-communicated to customers
Pricing strategy is not flexible enough to respond to market changes
For porduct selection, what is the issue?
*
Wrong item was selected
Limited variants for selection
Lack of product information
Difficult to find the right product
Products are not available in stock
MOQ is very high
In customer service, what is the issue?
Long wait times on the phone or email
Unresponsive customer service representatives
Difficulty understanding customer service representatives
Unhelpful customer service representatives
Rude or unprofessional customer service representatives
Unwillingness to resolve customer issues
Lack of knowledge about Stronghold Packaging products and services
Inaccurate information provided by customer service representatives
Failure to follow up with customers
Failure to resolve customer issues in a timely manner
Other
If other, please specify
In website usability, what is the issue?
Navigation problems
Slow page loading times
Broken links
Difficult to find information
Confusing or unclear content
Small or difficult-to-read text
Poorly designed forms
Lack of accessibility
Security concerns
Other
If other, please specify
In account management, what is the issue?
Incorrect invoice amount
Duplicate invoices
Missing invoices
Late invoices
Difficulty understanding invoice
Difficulty reconciling invoices
Difficulty making payments
Credits not applied correctly
Refunds not processed correctly
Payment not received by Stronghold Packaging
Payment dispute
Incorrect Incoterms term used
Incoterms term not properly communicated
Other
If other, please specify
Additional Description
Document/ Invoice No and Date
Invoice, Estimate or LR no whichever is applicable.
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